5 things the worst retail customers do that drive us nuts

5 things the worst retail customers do that drive us nuts

There are two types of people in this world: good retail customers and bad retail customers. It seems there’s very little in between.

Regardless of the job, working retail can be a huge pain in the you-know-what. More often than not, the worst part of the job is dealing with customers who just don’t know how to be good customers.

If you’re wondering which category you fall into, keep reading for the five worst things retail customers do to drive employees completely nuts.

1. Trying to return things without a receipt

The concept of a receipt is pretty simple. It gives you a record of the transaction so if you change your mind or aren’t satisfied, you can get a full refund! Isn’t that magical?

So why are you trying to return something when you have no record that it was even sold to you in the first place? Sorry Karen, go home and bring your receipt next time.

2. “Oh, it must be free!”

If your cashier is having trouble scanning a barcode or the item is missing its price tag, it does not make the item free. In fact, you standing in line saying, “Oh, it must be free!” makes every cashier want to walk out and go home.

No. It’s not free. It’s never going to be free. You’re not funny.

3. Talking on the phone while being served

While I’m sure your cashier appreciates hearing about your dinner plans, it’s actually incredibly rude to continue talking on the phone while being served.

Hang up; put the call on hold; tell your grandma you’ll call her back later. Do what you’ve got to do before a cashier snaps and breaks your phone.

4. “Do you work here?”

This is a classic. No, Karen, I’m wearing this nametag and khaki pants because they look good and I want strangers to know my name.

Of course I work here! What do you want?

5. Thinking “the back” is a magical stock room of hidden product

“Well, don’t you have any more in the back?”

Do you know what “the back” is? Honestly, it’s a table with a half-eaten ham sandwich and a cardboard compactor. No, I don’t have any more vests back there.

Just be nice

Being a good retail customer is pretty easy. All you’ve got to do is smile, be polite, say thank you, and not do any of the garbage listed above.


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